Adventureland Park - Food & Beverage Intern (Event Coordinator)

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating® . Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

If you want to learn operations, people skills, and business leadership, this is the opportunity for you! This position offers the most unique, fun yet demanding, and rewarding atmosphere in which a student could spend their summer. This is a position that will assist department managers in all aspects of operations within the Food & Beverage (F&B) department of an amusement park, including special event planning and execution. The student will have the opportunity to develop and extend leadership, communication, and management skills through extensive contact with department heads, supervisors, hosts, and guests. This position involves quickly developing the experience, competence, and confidence to oversee the entire department.

It is difficult to describe all the challenges that the student will solve during the summer and all the benefits from which they will derive. Every student that has served as an intern has experienced both tremendous personal and professional growth.

We are currently looking for a:

Adventureland Park - Food & Beverage Intern (Event Coordinator)

Roles & Responsibilities:

Supervisory Duties:

Supervise the daily operations of the F&B special events team and any other assigned departments

Lead by example, attitude, and as a representation of Adventureland’s core values

Act as an approachable mentor and coach to all assigned hosts

Become knowledgeable of performing the essential duties of all assigned F&B positions and backfill these positions when needed

Participate in all aspects of supervision of assigned hosts, including hiring, orientation, training, performance coaching, and discipline.

Ensure that all required meal and other breaks are being given in accordance with Iowa law

Assist with team scheduling and timekeeping activities

Departmental Duties:

Learn and lead operations of one or more F&B areas and demonstrate leadership to ensure successful operations

Lead and complete special projects to improve process and operational efficiencies

Plan and execute special events such as concerts, Oktoberfest, Phantom Fall Fest

Participate in all aspects of food preparation and sales during peak times

Assist in the planning and execution of numerous special events and offerings throughout the summer

Work with multiple departments to create cohesive plans for events

Work directly with F&B leadership in the planning, execution, and documentation of daily operations

Collaborate with Culinary and Marketing teams to produce marketing materials

Assist with development of new and exciting menu items and events

Assist with product ordering, stocking, rotation, and maintenance of inventory levels

Coordinate support and service for bands during concert events

Identify new opportunities for improving sales, marketing, and operating efficiency

Ensure regulatory compliance and process enforcement, including Labor Department regulations and maintaining all food safety practices

Handles and resolves escalated guest concerns and criticisms with a positive attitude to deescalate.

Participate in social activities with international college students

All other duties as assigned by leadership

Education and Experience:

Recent graduate or at least 2+ years undergraduate study in Supply Chain, Hospitality, Marketing, Business Management, Event Management, or a related major.

1+ years of previous work experience, preferably in an event, guest experience or hospitality related role

Previous amusement park, theme park, or waterpark experience highly desired

Must become Food Handler Safety Certified (ServSafe or similar) or become so within 90 days of hire, when required by state and local guidelines.

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

Must be at least 18 years of age to comply with Iowa Child Labor Laws

Ability to work flexible schedule, including evenings, weekends, and holidays, open to close

Ability to work later evening hours during certain events

Must possess a valid driver’s license and a good driving record

Ability to lead and motivate assigned teams of hosts

Must be able to roll-up sleeves and assist with all F&B-related positions to ensure continuous and successful operation

Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

Must remain focused on compliance with all state and local F&B safety regulations

Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.

Ability to portray a positive, professional attitude at all times

Ability to follow direction, multi-task, and work as part of a team as well as independently

Must possess strong written and verbal communication skills

Must possess strong attention to detail and problem-solving abilities

Must be proficient in Microsoft Excel, Word, and Power Point.

Practical knowledge of Point of Sale (POS) technology and PCI compliance is preferred

Physical Requirements:

Ability to stand, walk, and remain on feet for majority of the workday

Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders

Ability to remain sedentary for extended periods of time, while using a computer

Ability to withstand heat and humidity from the food preparation equipment

Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more

Working Conditions:

This role will be based in both an office setting as well as other indoor and outdoor park locations

Subject to frequent interruptions and requests that may require reprioritization of activities

Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions

Subject to high noise levels, flashing lights, and heavily populated environments

May be required to participate in onsite and offsite special events

Working at Adventureland is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As an Adventureland host, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Team member benefits:

Adventureland Perks & Benefits:

Flexible schedule

Ability to cross-train and learn unique skills across various departments

Free admission to Adventureland and select parks on your days off

Invitations to exclusive company-sponsored host events throughout the season

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