Business Control Manager - Consumer Governance and Enablement

Job Description:

• At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
• Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
• We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
• Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
• At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

The role is responsible for identifying, assessing, and mitigating risks, driving disciplined control enhancements and strengthening control effectiveness. This role applies strategic thinking and process simplification to strengthen the control environment while improving operational efficiency. The individual in this role will need to operate independently and partner with business leaders to deliver sustainable, risk-based solutions.

Role Focus Areas:

Risk identification and mitigation

Control issue remediation, trend analysis, and governance

Control effectiveness and optimization

Strategic insights and process simplification

Responsibilities:

Leads the assessment of the design and effectiveness of the risk and control environment to support Consumer Governance and Enablement to ensure adherence with enterprise-wide standards

Performs monitoring and testing of controls, identifying issues and control improvements for remediation

Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts

Provides oversight and guidance to team members conducting quality inspection reviews

Ensures timely execution of QA activities including control execution, case management, and results reporting

Manages and reviews Consumer Governance and Enablement responses for regulatory exams, internal audits, and other monitoring and inspection reviews

Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

Leads responses to Audit and TRA requests and manages business-as-usual risk escalations through resolution

Conducts risk assessments; identifies control gaps and emerging risks.

Manages the end-to-end issue lifecycle, including identification, root-cause analysis, remediation, validation, and closure.

Evaluates and enhances control design and effectiveness; validates remediation actions.

Drives process simplification and control optimization to reduce complexity and redundancy.

Identifies thematic control trends and recommends strategic, preventive solutions.

Provides clear risk reporting; escalates material risks and delays as appropriate.

Influences stakeholders and provides credible challenges on risk and control decisions.

Partners with Legal, Risk, Compliance, and Audit to ensure alignment with frameworks and regulatory expectations.

Required Qualifications:

5+ years in risk management, controls, audit, or related discipline

Strong knowledge of risk frameworks and control design, execution, monitoring, and evaluation

Experience with root cause analysis and control design/assessment

Demonstrated strategic thinking and process improvement experience

Strong analytical, communication, and stakeholder management skills

Executive presentation experience

Desired Qualifications:

Experience interpreting regulatory expectations and assessing their impact on business processes and controls.

Works independently with minimal oversight

Applies advanced risk and control expertise

Thinks strategically and anticipates downstream impacts

Simplifies processes while maintaining strong risk coverage

Drives accountability and high-quality, sustainable outcomes

Skills:

Controls Management

Oral Communications

Risk Management

Stakeholder Management

Strategy Planning and Development

Continuous Improvement

Drives Engagement

Influence

Strategic Thinking

Talent Development

Data and Trend Analysis

Decision Making

Monitoring, Surveillance, and Testing

Problem Solving

Quality Assurance

• Enterprise Description:
• This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

Shift:

1st shift (United States of America)

Hours Per Week:

40