Business Control Manager - Global Markets Technology

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

• Job Description:
• This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

LOB Specific Summary:

The GMT Business Controls Manager role is responsible for operational oversight and active management of the Global Markets Technology process, risk and control environment – internal and external. This includes closing out and sustaining Payments Governance, launching a proactive program to assess and mitigate policy adherence, including sustainability of closed issues, and ensuring all activities across GMT are mapped in the Single Process Inventory and operating effectively, identifying, measuring, and monitoring appropriate controls to mitigate risks and enhancing and / or incrementing controls for continuous improvement. The role also is responsible for providing guidance, engaging appropriate stakeholders for regulatory related interactions and interactions with Audit, TCOR and GT Risk.

Responsibilities:

Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards

Performs monitoring and testing of controls, identifying issues and control improvements for remediation

Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts

Manages the performance and productivity of team members that conduct quality inspection reviews

Ensures timely execution of QA activities including control execution, case management, and results reporting

Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews

Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

Engages with stakeholders to identify issues and control improvements for remediation and ensures issue resolution

Effectively assesses risk culture, monitoring and reporting on the Line of Business or Enterprise Control Function's Operational Risk Profile

Coordination of delivery within the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards

• Managerial Responsibilities:
• This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.

Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.

Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.

Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.

People Manager & Coach: Knows and develops team members through coaching and feedback.

Financial Steward: Manages expenses and demonstrates an owner’s mindset.

Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.

Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Required Qualifications:

Experience leading significant project management and process design efforts for a large organization

Commitment to challenging status quo, driving debate and promoting positive, sustainable change

Deep analytical skills to understand intricate performance measures; strong risk mindset

Proven track record of success in driving significant change and transformation initiatives within a large, global firm

Deep understanding of the composition and structure of the BAC franchise and key priorities and able to navigate the organization

5+ years of professional experience in business management, operations or governance

Overall knowledge and understanding of the Enterprise Risk Framework

Leadership Competencies

Executive presence and attention to detail

Excellent communication skills, both written and verbal, in a concise and insightful way to executives at all levels of the organization

Demonstrated strategic thought leadership and intellectual curiosity

Able to constructively navigate and lead through conflict with others

Able to effectively collaborate with others across the organization, build effective relationships to achieve change and implement strategy

Outstanding management skills and consistent record of building, developing and retaining highly talented teams

Desired Qualifications:

Commensurate experience in technology or financial services.

Skills:

Controls Management

Oral Communications

Risk Management

Stakeholder Management

Strategy Planning and Development

Continuous Improvement

Drives Engagement

Influence

Strategic Thinking

Talent Development

Data and Trend Analysis

Decision Making

Monitoring, Surveillance, and Testing

Problem Solving

Quality Assurance

Minimum Education Requirements: Bachelor’s degree in Business, Finance or related field or equivalent professional experience

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NY - New York - 1100 Ave Of The Americas - Two Bryant Park (NY1540)

Pay and benefits information

Pay range

$125,000.00 - $178,500.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.