Facility Compliance Consultant I (Nursing Home Surveyor - LPNs, Dietitians, Social Workers & more) Harnett, Johnston, Wilson & Surrounding

Agency

Dept of Health and Human Services

Division

Health Service Regulation

Job Classification Title

Facility Compliance Consultant I (NS)

Position Number

60054176

Grade

• NC15
• About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Nursing Home Surveyor (Facility Compliance Consultant I) conducts regulatory inspections of nursing homes to determine compliance with federal and state requirements through routine surveys and complaint investigations. The position completes survey reports, including statements of deficiency and findings related to complaint allegations.

This is a home‑based role that provides inspection coverage across multiple counties and requires travel to facilities an average of three days per week. Work occasionally involves weekend or night‑shift inspections and may require overnight stays when facilities are more than 60 miles from the home base. The Surveyor must successfully complete training and pass the Federal Surveyor Minimum Qualifications Test (SMQT).

• Key Duties Include:
• – Conducting regulatory inspections of nursing homes during routine surveys to evaluate compliance with federal and state requirements.

– Investigating complaints involving resident care, safety, and regulatory compliance by performing on‑site assessments and reviewing documentation.

– Completing survey reports, including preparing statements of deficiency and documenting findings related to both routine surveys and complaint investigations.

– Evaluating facility practices, resident outcomes, and operational processes to determine whether regulatory standards are being met.

– Interviewing residents, staff, and responsible parties to gather information relevant to survey and complaint activities.

– Reviewing medical records, staffing information, and facility policies to identify potential compliance issues and confirm observations.

– Coordinating travel and scheduling to complete on‑site inspections across the assigned multi‑county region.

– Performing inspections during weekdays, weekends, or night shifts as required to assess facility operations across different time periods.

– Staying overnight when inspections occur at facilities more than 60 miles from the home base to ensure efficient scheduling and completion of survey responsibilities.

– Completing all required training and passing the Federal Surveyor Minimum Qualifications Test (SMQT) to maintain federal surveyor certification.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $55,221.00 - $96,639.00

Recruitment Range: $55,221.00 - $72,100.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred :

Demonstrated experience conducting regulatory inspections of nursing homes, including completing routine surveys, evaluating compliance with federal and state requirements, and documenting survey findings.

Experience preparing detailed survey reports, including writing statements of deficiency and summarizing complaint‑investigation findings with accurate, clear, and professional documentation.

Documented success communicating effectively with facility staff, interdisciplinary professionals, and members of the public while gathering information, conducting interviews, and conveying regulatory expectations.

Experience managing a home‑based inspection workload that includes regional travel, scheduling on‑site activities, completing overnight travel when required, and performing inspections across varied shifts, including weekends or nights.

Proven track record applying clinical assessment or care‑planning skills within a regulatory, investigative, or oversight setting to evaluate quality of care and identify noncompliance concerns in long‑term care environments.

The Posting Will Close At 11:59 P.M. The Night Before The End Date

This Position Is Funded In Part Through Federal Funds

This Position Is Eligible For A Fully Remote Work Option

This Services Duplin, Durham, Greene, Harnett, Johnston, Jones, Lenoir, Martin, Pitt, Wake, Wayne, and Wilson counties

Physical Requirements:

• •Ability to sit/stand/walk for prolonged periods
• •Ability to finger/talk/hear/smell
• •Ability to lift luggage (20 – 50 pounds)
• •Close visual acuity.

About the Division of Health Service Regulation (DHSR):

The Division of Health Service Regulation oversees medical, mental health and adult care facilities, emergency medical services, and local jails. We check to see that people receiving care in these facilities are safe and receive appropriate care. We make certain that medical buildings are built only when there is a need for them.

About the Nursing Home Licensure and Certification Section:

The Nursing Home Licensure and Certification Section of DHSR regulates nursing homes in North Carolina, including combination homes that have both adult care and nursing home beds. Those receiving Medicare/Medicaid undergo routine federal inspections every nine to fifteen months, conducted by trained healthcare professionals. Surveys review many areas of care and operations, including resident rights, quality of care, staffing, safety, infection control, and emergency preparedness.

The section investigates roughly 3,000 complaints each year, notifying complainants of the findings. When inspectors identify issues, they issue a Statement of Deficiency. The nursing home must submit a correction plan and may face penalties. Inspectors return to ensure all problems are resolved.

Compensation and Benefits:

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Visit the website for State Benefits .

Supplemental Contact Information:

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/ .

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303 , our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Application Process

Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determinati