General Manager - FM Projects | Monday to Friday 38hrs | Balcatta Support Centre

Reporting to the FM Director, you will lead a geographically dispersed team to deliver consistent, high-quality project outcomes across a range of client accounts. You will play a critical role in driving operational excellence, commercial performance, and client satisfaction while positioning the business for sustainable growth.

Leadership & Strategy

• •Champion and embed a Zero Harm culture across all projects and teams
• •Lead the development and execution of integrated Projects & FM operating models
• •Contribute to and deliver against national, regional, and global business performance objectives
• •Establish and lead a centralized Projects & FM Centre of Excellence

Project & Operational Delivery

• •Oversee a national Projects portfolio ensuring quality, cost control, and ROI outcomes
• •Provide integrated project management and technical expertise across IFMS contracts
• •Standardize and optimize project delivery frameworks, processes, and tools
• •Ensure compliance with all statutory, regulatory, and FM licensing requirements across Australia

People Leadership

• •Lead a team of 4 direct reports and ~80 indirect reports
• •Coach, mentor, and develop high-performing teams with strong succession planning
• •Drive capability uplift across project and operational teams

Client & Stakeholder Management

• •Build and maintain strong relationships with clients, contractors, and internal stakeholders
• •Actively support business development, tenders, and growth initiatives
• •Deliver consultancy-led solutions that simplify and improve FM operational outcomes

Commercial Performance

• •Own financial outcomes with strong focus on P&L performance, cost management, and profitability
• •Support sales growth through bid development, pricing strategy, and solution design
• •Partner with Supply Chain to ensure compliant, high-value subcontractor arrangements

You are a seasoned Projects leader with strong Facilities Management experience and the ability to operate at both strategic and operational levels.

Essential Experience & Capability

• •Minimum 10+ years’ experience in Projects and/or Facilities Management leadership roles
• •Proven track record managing large-scale project portfolios and high-performing teams
• •Strong commercial acumen with demonstrated P&L responsibility
• •Experience in tendering, bid preparation, and business development
• •Deep understanding of FM service delivery models and integrated solutions

Leadership & Personal Attributes

• •Unwavering commitment to Zero Harm and safety leadership
• •Exceptional stakeholder engagement and influencing capability
• •Strong business case development and executive communication skills
• •Ability to manage multiple priorities in a dynamic, fast-paced environment
• •High integrity, professionalism, and alignment with corporate governance standards

• •Lead a national, high-value portfolio with significant strategic impact
• •Be part of a business committed to innovation, safety, and operational excellence
• •Shape the future of integrated FM and project delivery across Australia
• •Work alongside industry leaders in a collaborative, high-performance culture

Drive strategic project delivery. Lead high-performing teams. Shape the future of integrated Facilities Management.

We are seeking a commercially astute and strategic General Manager – FM Projects to lead the delivery and growth of a national, integrated Projects portfolio across our Facilities Management (FM) operations in Australia.

This executive role is accountable for end-to-end Project Management Solutions, including oversight of a Projects portfolio, development of new non-IFMS opportunities, and establishment of a best-in-class Projects & FM Centre of Excellence.