Inpatient Hospice Clinical Manager

Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.

Company: Redcrest Hospice

Schedule: Monday-Friday | 8am-4:30pm

Location: One IU Health hospital in Indianapolis, IN

SUMMARY

The Manager, Clinical Hospice provides oversight of all personnel and patient care services. The Clinical Manager is responsible for monitoring compliance, quality and safe delivery of services by following clinical processes. The company adopts the Nursing scope of practice as outlined by the State for its licensed nursing personnel. Provides backup to the Director of Nursing/Executive Director as needed.

KEY RESPONSIBILITIES

Ensures quality and safe delivery of hospice services for patients throughout their entire length of stay

Provides appropriate level of coaching and support related to hospice care

Collaborates with Medical Director to guide care and ensure compliance

Works to meet/exceed quality indicators for staff qualifications and hospice services

Manages intake collaboration, providing daily direction and balancing referral volume with staffing

Ensures Start of Care compliance and focuses on assigned Outcome Monitors

Implements field quality improvement programs

Participates in on-call rotation and manages the on-call calendar for staff

Handles staffing needs including PTO, call-offs, and productivity reviews

Completes field visits as needed and manages cost efficiency (supplies, overtime, visits per episode)

Works with billing department on authorization requests and exceptions

Maintains positive relationships with referral sources (physicians, hospitals, facilities, families)

Oversees monthly IDG meetings and reviews clinical documentation for compliance

Processes complaints and reports staffing issues to leadership

Maintains active RN license and participates in in-service program development

Demonstrates core values and professional appearance as company representative

Implements agency policies and procedures effectively

May serve as backup Director of Nursing/Executive Director when needed

Performs other duties as assigned

MANAGEMENT RESPONSIBILITIES

Responsible for the day-to-day management of field staff.

Interviewing, hiring, training and termination of department personnel.

Provides consistent coaching and provides challenge and opportunity to direct reports.

Supervises direct reports with consistency and clarity of expectations.

Completes yearly evaluations in an accurate and timely manner.

Performs coaching, counseling and discipline as needed.

Works with direct reports to ensure employee satisfaction and resolution of issues and concerns.

Timecard management.

QUALIFICATIONS

Three years of experience as a RN in hospice

Strong critical thinking skills with the ability to problem solve clinical needs

Ability to create positive impressions and communicate with a variety of people

Exemplary communication skills and customer focus

Ability to remain calm, have patience and be accommodating

Compassionate and caring while working with patients

Ability to resolve conflict using conflict management skills

Knowledgeable on nursing best practices and able to make appropriate nursing judgments

Detail-oriented and observant

Ability to resolve tough decision-making situations and provide direction to staff

Ability to prioritize and be timely

Ability to clinically triage the needs of the department to ensure team goals are met timely

Takes advantage of available resources (individuals, processes, departments, and tools) to complete work effectively and efficiently

Applies fact-based knowledge of technical skills and business understanding

Ability to follow directions and work as a team member

Valid driver’s license and auto insurance.

EDUCATION AND CREDENTIALS

Current RN license in the state of employment

We’ll help you put your passion for patient care to work. Apply today!

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

We are an Equal Opportunity Employer.