IT Helpdesk

• Key Responsibilities:
• 1.Provide end-user support for hardware and software issues, helping resolve productivity challenges.
• 2.Maintain and troubleshoot issues related to hardware, software, and network connectivity.
• 3.Serve as the main point of contact for helpdesk requests and provide timely resolutions.
• 4.Document IT processes and coordinate user training as needed.
• 5.Manage IT hardware assets, maintain inventory records, and coordinate IT asset audits with related teams.
• 6.Oversee office networking, including managing firewalls and switches.
• 7.Maintain virtualization environments and manage virtual machine (VM) allocation.
• 8.Require the ability to independently maintain Microsoft 365-related, including but not limited to account maintenance, SharePoint maintenance, email management, license assignment, and log-related inquiries.
• 9.Take on additional tasks assigned by the IT Manager or Office Manager.

• Qualifications:
• 1.Proven experience in IT support, system administration, or a similar role.
• 2.Knowledge of network infrastructure (e.g., firewall, switches) and virtualization environments.
• 3.Cloud operation skillset and experience is preferred.
• 4.Strong troubleshooting skills with hardware, software, and network issues.
• 5.Experience with Active Directory, Azure AD,M365 and managing account operations.
• 6.Excellent communication skills and the ability to coordinate training for end-users.
• 7.Detail-oriented with experience in asset management and documentation.
• 8.Have a good sense of security operation and change management process.

9. Education: Bachelor and above

Other desired certifications / preferred skills other qualifications:

• Microsoft Azure certifications (AZ-104, AZ-305, or equivalent) or
• Microsoft 365 certifications (MD-102, MS-102, or equivalent) or
• Networking certifications (CCNA or equivalent)

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