Logistics Intern - Jan 2027

Logistics Client Support Guide-Intern – Columbus, OH

• Position Description
• We are looking for Interns to work 20-30 hours per week with a potential offer upon
• graduation.

• Mercury is seeking a Logistics Client Support Guide (Intern) to help build the future of frustration-
• free logistics with us.

• At Mercury, we are on a mission to provide the most seamless and worry-free logistics services
• in the world for every type of shipping so our customers in the Life Sciences and Healthcare
• industries can focus on what matters most to them.

• To keep up with explosive demand, we need self-motivated, innovative go-getters in every
• department. If you want an opportunity for ownership, accountability, and to make a rapid impact
• and contribution to a company in its hyper-growth state, Mercury is the place for you.

• As a Logistics Client Support Guide, you will be at the forefront, interfacing with clients daily and
• working to solve their most complex shipping problems. This position requires tenacity, problem
• solving skills and a willingness to do what it takes to get the job done.

• Responsibilities of the role:
• •Respond to client shipping requests and inquiries via emails and phone
• •Provide clients consultative guidance on which of our services will best meet their needs
• •Track shipments throughout transit and proactively notify clients of status and work with
• carriers to promptly resolve any issues or delays
• •Work directly with clients and Provide prompt response to service
• •Book client shipments with a broad network of Mercury partners
• •Review and process domestic and international shipping documents for accuracy and
• completeness before submission to partners and customs officials
• •Update our Mercury CRM to reflect the most up-to-date, accurate, and detailed
• information on each shipment
• •Add vendor and client charges to shipment info to streamline invoicing
• •Comply with all company business processes, procedures and work instructions

Who We’re Looking For

• The ideal candidate for the role of Logistics Client Support Guide role takes initiative a strong
• sense of urgency and perform well under tight deadlines. You are a great multi-tasker and do well
• under pressure. As a member of a client’s dedicated support team, your strong interpersonal skills
• and the ability to quickly build rapport and trust will be critical to your success. This position is
• instrumental in providing the level of superb care and commitment that our clients have come to
• expect and depend on from Mercury.

• Qualifications:
• •4 Bachelor's Degree (in progress is fine)
• •Ability to understand current and future needs of our clients

• •Experience with the Microsoft Office suite
• •A willingness to learn and work in a start-up environment
• •Good oral and written communication skills, in person and electronically
• •Demonstrated ability to resolve problems quickly and collaboratively
• •Strong organizational and follow-through skills
• •Exceptional work ethic