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TTEC Digital

NICE AI Senior Consultant (Cognigy)

Manila

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hirly's read of this role

Seniority
Senior
Country
PH
Work mode
Remote-friendly
First seen by hirly
1 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

The NICE AI Senior Consultant is responsible for the development, testing and delivery of the NICE CXone AI software platform. This is a hands-on, technical role for resources skilled in technical development experience. You will be tasked to implement the NICE Proactive AI Agent, Cognigy and Omilia software. Technical experience with various call center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be beneficial. Key responsibilities include the development of the NICE Cognigy and Proactive AI product and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment.

Original posting on TTEC Digital's site ↗

Listed on hirly, a job board. hirly is not the employer: TTEC Digital is hiring for this role.

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