Program Support Assistant (OA)

Summary

This position is within the Associate Director of Outpatient Operations (ADOO) programs and services at the Gulf Coast Veterans Health Care System, performing a variety of clerical, administrative and technical duties/responsibilities in support of management with the intent of accomplishing the administrative requirements of ADOO services.

Duties

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Performs a variety of clerical, administrative and technical duties. Assists in the development of internal administrative standard operating procedures. Assists in resolving administrative problems. Receives and logs outgoing correspondence reviewing for accuracy. Develops methods for automating administrative data collection. Identifies and recommends performance indicators/goals (i,e, performance awards, leave, equal employment opportunities, etc). Identifies issues and communicates with leadership its effect. Maintains control of action correspondence, communicating follow up actions. Coordinates with staff on personnel management matters . Formulates and recommends changes in administrative policies/procedures. Compiles and prepares a wide variety of continuing or one-time special statistical and narrative reports. Maintains a continual accumulation of all types of data for reports. Work Schedule: Monday through Friday, Full-Time - 8:00AM-4:30PM - tour of duty subject to change based upon facility needs. Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (OA)/PD03591A, PD03592A, and PD03593A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/16/2026. Time-In-Grade Requirement: For a GS-05 position you must have served 52 weeks of specialized experience equivalent to the GS-4 level. For a GS-06 position you must have served 52 weeks at the GS-5 level. For a GS-07 position you must have served 52 weeks at the GS-6 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: For the GS-05: Specialized Experience: Experience working in a healthcare setting Supporting a healthcare operation Experience with operational or program issues Inventories supplies and equipment Communicates both verbally and written OR Education: Substitution of 4 years above high school level or the equivalent is the normal prerequisite. This education was obtained in an accredited business, secretarial or technical school, junior college, college or university. If you are qualifying on education, transcripts are required. OR Combination of Specialized Experience and Education: Combination of specialized experience and post high school education as described above that demonstrates the ability to perform the duties of this position. For the GS-05, only education in excess of 60 semester hours (2 years) is creditable toward meeting the specialized experience requirement. If you qualify by a combination, your experience must be detailed in your resume and transcripts are required. For the GS-06: Specialized Experience Experience working in a healthcare setting to ensure organizational goals are met Supporting a healthcare operation or program to ensure federal and organizational regulations are met Analyzing operational or program issues and making recommendations Experience with budget to include inventory of supplies and equipment Skilled in effective communication both verbally and written For the GS-07:Specialized Experience: Experience working in a health care setting and ensuring that work meets the organizational mission Supporting a healthcare operation or program to ensure federal and organization regulations and standards are met Analyzing operational or program issues and making recommendations while taking into consideration the full range of factors which affect the healthcare delivery system Experience managing and tracking budget to include inventory of supplies and equipment necessary to run a healthcare program efficiently Skilled in effective communication with a wide range audience both orally and written to express complicated information in an accessible format. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

Education

There is no educational substitution GS-6 and GS-7 grade levels For the GS-05 grade level a transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in