Regional Workplace Manager

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JLL - Regional Workplace (Facilities) Manager (M1)

Transform at JLL in our work dynamics division as a Facilities Management professional on a client account in our Technology Vertical! Our client is a global software company that builds enterprise collaboration, issue-tracking, and productivity tools for software, IT, and business teams.

Location: San Francisco, CA 94104 (Financial District / Downtown)

Work Schedule: On-site, Monday-Friday, 8:00 AM to 5:00 PM

Travel Requirements: occasional travel to other client sites in CA, WA, UT, NY

Reporting to: Global Performance and Operations Lead

Estimated base salary range: $110,000 - $130,000

What this job involves:

The Regional Workplace Manager will work closely with the JLL Account Lead & the Workplace Experience Team for the client account to create and deliver the best workplace & exceptional experiences for their US based sites. In this role, you will be accountable for anticipating client needs and delivering to outperform on the key performance indicators within the contract and build financial plans while striving to exceed revenue and profitability. The Regional Manager creates and manages high performing Facilities/Soft Services teams which not only deliver operational excellence but keep team members engaged and thriving.

This individual understands the firm’s strategy and goals, can translate those into the business opportunities, and ensures all contract deliverables are met or exceeded, including operational uptime, cost savings initiatives, energy consumption reduction initiatives, and service improvements and introduction of best practices and innovation s.

What your day-to-day will look like:

• •Provides strategic Client Relationship Management by partnering with the JLL Global Director and the JLL Leadership team to develop the account’s IFM strategic operating plan as aligned with the Client’s real estate and business objectives.
• •Builds and manages high performing teams by leading by example in fostering a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices including new tools, process management and other ideas that provide service delivery efficiencies.
• •Drives Operations & Compliance Performance by managing all Client regional workplace experiences and facilities services activities for all JLL-managed properties, ensuring total contract compliance with all criteria and reaching all performance specifications.
• •Oversee regional continuous improvement initiatives as assigned and support account and departmental strategic planning.
• •Effectively manage communications across regions/geographies between team and Client contacts, particularly in instances of service outages, facilities SOW gaps, including managing root cause analysis to avoid repeat failures or lapses in service delivery.
• •Delivers financial performance results by providing input and manages annual operations financial plans and manages expense/capital within approved plans/budgets while summarizing and sponsoring forecasted or unforeseen expenditures.

Delivery of Client Satisfaction

• •Proactively develop and manage the relationship with the client and specifically the clients Workplace Experience team to ensure service delivery expectations are exceeded.
• •Drive the annual plan to deliver high quality results which exceed the client’s expectations
• •Become a reference for best in class service delivery that can be leveraged to expand JLL’s business.
• •Recognizes opportunities for account growth, then articulates the value proposition and ensures its implementation across the platform.
• •Lead Facilities Teams in delivering and ensuring measures for the designated building / sites to ensure compliance with agreed standards.
• •Work with Concierge and Events teams to ensure consistent delivery across all JLL services.
• •Undertake regular workplace inspections in line with the agreed program, ensuring the work items are appropriately instructed through JIRA service desk.
• •Recommend the implementation of workplace asset replacement / refurbishment works in line with the agreed lifecycle / workplace conditions and in conjunction with the client Workplace Experience Projects Lead.
• •Regular interaction with Workplace Experience team and key clients in conjunction with Workplace Experience team.
• •Complaints management in relation to service provider managed functions (e.g cleaning, F&B, waste management, FOH).
• •Ensure compliance with all OH&S, environment and risk management policies and procedures that relate to the assigned properties.

Achieve Financial Results

• •Contributes to managing the portfolio financials to ensure plan is met or exceeded in both growth and profitability.
• •Retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geography.
• •Mitigates risk for the organization by ensuring A/R is maintained below 60 days payable
• •Compiles appropriate financial commitment data to support the annual property budget process as requested by client.
• •Regularly reviews the level of operating expenses and implements any cost savings that may be achieved consistent with the overall asset management objectives ensuring support of initiatives from client Workplace Experience.
• •Prepare recommendation papers and seek client property cost approvals for all expenses within designated areas of responsibility in line with limits of delegation to be agreed.
• •Support the broader knowledge share with client for additional JLL service lines to support client delivery and initiatives.

Contributes to the Growth of the Company

• •Closely manages strong relationships with key stakeholders in Workplace Experience and Facilities Management
• •Brings to the organization any applicable leading practices and/or innovations developed in the firm.
• •Identifies opportunities to generate additional revenue – engaging the right cross-functional resources to win.
• •Become internal reference for best in class service delivery that can be leveraged to expand JLL’s business.
• •Recognizes opportunities for growth, then articulates the value proposition and ensures its implementation across the portfolio.

People Management

Management of direct reports to maintain motivation, engagement & personal development

• •Lead & manage the delivery of service applicable to your direct team.
• •Advances the firm’s diversity and inclusion priorities by focusing on talent moves, i.e. hiring, rotation and promotion
• •Responsible for overall team management, staff development and planning. Execute staff succession and growth plans.

• •Involved in compensation planning process
• •For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress

Required Qualifications:

• •Bachelor's degree in Facility Management, Business Administration, Finance, Project Management, Engineering, or related field; equivalent professional experience with advanced knowledge of Workplace Experience and Facilities Management industry best practices will also be considered
• •10+ years of progressive experience in facility and operations leadership, with demonstrated responsibility for leading high-performing teams within a service-oriented environment
• •Prior Experience