Technical Sales Support III – Solutions Sales Engineer

Where would you like to shape the success of your future career: At a worldwide leading manufacturer of process measuring and control technology? In a family- owned company that values its more than 3,700 employees in more than 30 countries and sees them all as individuals? In a team that breaks new ground with courage and passion?

Did you answer „Yes“ three times? Then it is time for us to make your acquaintance.

RESPONSIBILITIES:

Serve as the initial technical resource for internal sales teams, distributors, and end users

Manage incoming technical support calls, that have been escala ted from Technical Sales Support I and II .

Specify product fit for use.

Review new applications and utilize independent judgment to determine the proper equipment to be sold to a customer; crossover competitor’s products to Burkert

Request product variations or forward on to Engineering for customization of products

Create combinations such as Burkert standard accessories plus sensors, control SOV plus controller, or process valve plus accessory to sell to a customer as an assembly

Request part numbers, assembly procedures and standards per ID number from Engineering

Define parts for one-time orders to satisfy immediate/important customer demands from the existing US Portfolio

Troubleshoot equipment problems and installations generally on the phone with customers

Training others on product specifications- Distributors, Customers, and Burkert employees

Preform discovery calls and go onsite to customers’ locations with the ASM to capture and provide insight to technical constraints and needs.

Review , create and analyze CAD drawings

Assist with the overseeing of Technical Sales Support I and II.

Build and deliver technical presentations, documents and demonstrations.

Provide post sales customer support on customers site as needed.

Project management duties with the ASM and Systemhaus.

Other duties as assigned a nd required

*This job description indicates the general nature and level of work expected. It is not designed to cover and contain a comprehensive listing of activities, duties or responsibilities required by the employee. Employee may be asked to perform other duties as required.*

REQUIREMENTS:

7 + years of customer service or inside experience preferably in a manufacturing environment

Batchelor degree in Engineering or equivalent experience preferred

Proficient in Windows and Microsoft Office

Proficient in SAP

Proficient in CAD or other 3D model system

Must have a deep understanding of Process Flow and System Integrations

Up to 50 % Travel to trade shows, customers, distributors

Skills:

Strong customer focus and attention to detail

Organized

Self sufficient

Strategic and independent thinker

Day-to-day work activities are prioritized appropriately within work routines

Excellent oral, written , presentation and communication skills

Strategic communicator

Full understanding of process and automation

K nowledge of P&I

Able to work closely within a team and contribute individually

Ability to preform fine hand manipulation, such as keyboarding

Ability to follow safety and process procedures

Ability to sit preforming computer and telephone work for up to 8 hours per day

Ability to stand/walk/bend/lift up to (50) fifty pounds for up to 5 hours per day

In return, we offer you exciting and challenging responsibilities, diverse perspectives with a high degree of individual freedom and a corporate culture that encourages you to use it.

Curious? Then we look forward to receiving your application.