V108 - Bilingual Personal Injury Case Manager

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Job Description:

Join Job Duck as a Bilingual Personal Injury Case Manager and help clients feel informed, supported, and confident throughout their legal journey. In this role, you will serve as a trusted point of contact while coordinating medical records, insurance information, provider billing, and essential case documentation. Your consistent follow-up and accurate case management will help attorneys and paralegals move cases forward efficiently. This opportunity is ideal for an empathetic, organized professional who communicates confidently, takes initiative, and balances compassion with appropriate assertiveness. If you value proactive client service and want to grow within a collaborative legal environment, this role offers meaningful daily impact and long-term professional development.

Monthly Compensation Range: $1,220 to $1,320 USD

Responsibilities include, but are not limited to:

Take ownership of assigned follow-ups and complete responsibilities with minimal supervision

Collaborate with attorneys, paralegals, and other team members to keep cases moving forward

Escalate urgent concerns, case delays, or documentation issues to the appropriate legal team member

Provide attorneys and paralegals with timely updates regarding case progress, documentation, coverage information, balances, and relevant findings

Support post-intake file development by gathering and organizing required case information

Assist with property damage coordination for auto accident cases when required

Track outstanding balances after clients complete medical treatment

Coordinate billing matters with medical providers to promote accurate and timely processing

Track medical record requests and update internal case files with accurate status information

Follow up persistently on outstanding medical records, bills, and incomplete documentation

Request medical records, bills, and supporting documentation from medical providers and healthcare facilities

Handle approximately 30 mixed inbound and outbound calls per day with clients, medical providers, healthcare facilities, and insurance representatives

Adapt to evolving procedures and expanded responsibilities as the position grows

Maintain proactive, empathetic, and professional communication while balancing compassion with appropriate assertiveness

Document client, provider, and insurance communications accurately

Prepare and send letters of representation

Identify missing or incomplete documents and conduct timely follow-up with the appropriate parties

Use RingCentral to manage professional communications with clients and external parties

Maintain complete, organized, accurate, and confidential electronic case files

Serve as the main point of contact for clients, provide timely case updates, and maintain consistent communication throughout the case lifecycle.

Verify insurance coverage details and document findings within the appropriate internal systems

Requirements:

Additional Job Description

Full professional fluency in English and Spanish is required

Prior experience in personal injury case management, legal support, insurance coordination, medical records management, or a related role is preferred

Experience communicating with clients, medical providers, healthcare facilities, and insurance companies

Ability to manage approximately 30 mixed inbound and outbound calls per day

Availability to work Monday through Friday from 8:30 AM to 5:00 PM Pacific Time

The daily schedule includes a 30-minute lunch

Experience requesting, tracking, and organizing medical records and related documentation

Familiarity with insurance coverage verification, medical provider billing, and balance tracking

Ability to maintain accurate, complete, and confidential electronic case files

Comfortable supporting personal injury matters, including auto accident cases and property damage coordination

Proficiency with RingCentral for client and provider communications

Familiarity with legal case management systems, customer relationship management platforms, and electronic document management tools is preferred

Reliable internet connection and a professional remote work environment

Required Skills

Bilingual English and Spanish communication

Personal injury case management

Client relationship management

Medical records coordination

Insurance coverage verification

Medical provider communication

Billing and balance tracking

Property damage coordination

Legal documentation management

Case file organization

Written and verbal communication

Active listening

Client-centered service

Persistent follow-up

Attention to detail

Time management

Task prioritization

Critical thinking

Problem solving

Confidential information handling

Cross-functional collaboration

Professional phone etiquette

Adaptability

Accountability

Reliability

Transparency

Trustworthiness

Initiative

Self-motivation

Empathy

Assertive communication

Long-term commitment

Continuous learning

Work Shift:

8:30 AM - 5:30 PM [PST][PDT] (United States of America)

Languages:

English, Spanish

Ready to dive in? Apply now and make sure to follow all the instructions!

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.