V108 - Medical Records and Client Communication Case Manager II

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!

Job Description:

Job Duck is seeking a versatile and dependable Medical Records and Client Communication Case Manager II to support a growing legal team. In this role, you will help maintain accurate case information, coordinate medical documentation, communicate with clients, and provide day-to-day administrative support to the firm’s staff. The position is ideal for someone who writes confidently in English, enjoys learning new processes, and can manage varied responsibilities with care and professionalism. As your knowledge develops, you will gradually take on more advanced case management duties, including lien coordination, medical summaries, and demand package preparation. A collaborative, adaptable, and approachable professional will thrive in this role.

Monthly Compensation Range: From 1,220 to 1,320 USD

Responsibilities include, but are not limited to:

Organize key medical and case documents

Maintain accurate and accessible case documentation in Filevine

Help identify and manage liens as training progresses

Handle incoming calls during assigned phone coverage periods

Use RingCentral and Zoom for client communication, internal collaboration, and virtual meetings

Take on additional administrative and case management responsibilities based on the legal team’s needs

Respond to clients professionally through email and SMS

Request and monitor medical bills and outstanding balances

Prepare medical chronologies and summaries with approved artificial intelligence assistance

Support the drafting of legal documents as experience and training progress

Support attorneys, paralegals, and other legal staff with day-to-day case management and administrative needs

Request, collect, organize, and manage medical records

Follow up with medical providers and other relevant parties regarding requested documentation

Assist with the preparation of demand packages

Requirements:

1-2 years of experience working as a case manager or legal assistant

Personal Injury experience required

Filevine experience preferred

Excellent written and verbal English communication skills

Strong professional writing skills for client correspondence and legal support

Ability to communicate professionally with clients through email, SMS, and phone

Strong organizational and document management skills

Ability to manage medical records, bills, balances, and related case information accurately

Capacity to learn personal injury case management processes through gradual training

Adaptability and willingness to manage several areas of responsibility

Collaborative and easy-to-work-with approach

Friendly, professional, and service-oriented communication style

Strong attention to detail when reviewing documents and maintaining case information

Ability to prioritize responsibilities in a lower-volume legal environment

Dependability when supporting attorneys, paralegals, and other staff members

Comfort using case management and communication technology

Filevine experience preferred

Location and timezone: Remote, Eastern Standard Time (EST)

Working Hours: Monday to Friday

Expected call volume: Moderate (6-15 calls per day)

Software and Tools Required:

- CRM: FileVine

- VOIP: RingCentral

- Email/Calendar: Zoom

Work Shift:

8:30 AM - 5:30 PM [EST][EDT] (United States of America)

Languages:

English, Spanish

Ready to dive in? Apply now and make sure to follow all the instructions!

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.