V108 - PI Records Case Manager

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Job Description:

Job Duck is seeking a dependable and detail-oriented PI Records Case Manager to support a busy legal team with essential case management and administrative responsibilities. In this role, you will help keep personal injury matters organized by obtaining medical records, bills, liens, and other medical documentation while maintaining accurate case information and completing timely follow ups. You will contribute to an efficient case management process through careful data entry, strong organization, and reliable communication. The ideal candidate takes ownership of their responsibilities, maintains high standards, and thrives in a collaborative environment where accuracy and accountability matter. This is an excellent opportunity for a bilingual professional who combines strong customer service skills with consistent follow through.

Monthly Compensation Range: From 1,220 to 1,320 US D

Responsibilities include, but are not limited to:

Collaborate effectively with the legal team to support ongoing personal injury matters.

Take ownership of assigned tasks and maintain high standards of accuracy, timeliness, and attention to detail.

Provide dependable customer service and professional communication while completing assigned responsibilities.

Conduct timely follow ups regarding outstanding records, bills, liens, and documentation.

Complete accurate data entry and maintain organized case information.

Support case management activities by keeping required medical documentation organized and up to date.

Request medical records and supporting medical documentation from appropriate sources.

Obtain and organize medical records, bills, and lien information for personal injury matters.

Use Filevine to support case management and documentation activities.

Requirements:

1-2 years of experience working as a case manager

Personal Injury experience required

Strong customer service and communication skills

Professional fluency in Spanish and English

Excellent attention to detail

Strong organizational and time management skills

Ability to take ownership of assigned responsibilities

Dependable and accountable work style

Ability to complete tasks and follow ups in a timely manner

Strong teamwork and collaboration skills

Ability to maintain high standards of accuracy and organization

Effective data entry and case information management skills

Ability to work with Filevine for case management activities

Location and timezone: Remote, Eastern Standard Time (EST)

Working Hours: Monday to Friday

Expected call volume: Moderate

Software and Tools Required:

- CRM: FileVine

Work Shift:

8:00 AM - 5:00 PM [EST][EDT] (United States of America)

Languages:

English, Spanish

Ready to dive in? Apply now and make sure to follow all the instructions!

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.