Warranty Customer Support Specialist with German and English language

The Warranty Specialist is responsible for managing the process of handling insurance claims, ensuring a final decision compliant with internal company procedures. The role incorporates investigating the circumstances around an accident and making decisions about coverage while simultaneously liaising with different stakeholders. The position provides opportunities for applying your analytical thinking, problem-solving, and communication skills. Previous insurance experience is not required. Extensive internal training ensures we internally build and develop the next generation of insurance experts.

Responsibilities:

• •Helping customers with their warranty support issues.
• •Handling and settling insurance claims as per internal company procedures.
• •Investigate the claim details by identifying and requesting relevant information from various parties.
• •Making final decisions about coverage and indemnity.
• •Communicating with customers and other parties ensuring timely information is provided to all of them.
• •Gathering and storing data according to internal compliance regulations.
• •Taking proactive steps to effectively meet customer expectations by demonstrating high quality, professionalism, and accuracy.
• •Fostering a culture of cooperation between team members to ensure high professional standards and a positive atmosphere.

Required knowledge:

• •Excellent knowledge of both German and English language – C1.
• •Strong communication skills, both verbal and written.
• •Ability to work independently, organize, and prioritize own tasks effectively.
• •Teamwork capabilities – knowledge sharing, providing/seeking guidance and advice when needed.
• •General computer literacy – MS Office.
• •Work experience in customer service will be considered an advantage.

Benefits:

We really value our employees and therefore we offer a substantial remuneration package for all roles, which includes:

• •Career Counselling
• •Additional paid time off
• •Hybrid working model - Sofia & Plovdiv
• •Remote working model - Varna, Burgas, Ruse
• •Flexible benefits
• •Luxury health & dental insurance
• •Life insurance
• •Food vouchers
• •Fuel card
• •Multisport cards
• •Employee Assistance Program
• •Bonuses for special occasions
• •Options to buy shares

• About Accenture:
• We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™. Join Accenture to work at the heart of change.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.